White glove delivery in Europe, into the room, set up, unpacked
For premium and heavy products, a parcel on the doorstep is not delivery. Get matched to European partners offering two-person, room-of-choice service with unpacking, assembly and packaging removal, the finish a considered purchase deserves.
The difference
Booked, carried in, set up and cleared away
The last hundred metres decide how a premium purchase feels, and a heavy item dumped in a hallway undoes it. The matching filters to partners offering genuine white-glove delivery, a booked slot, two people, delivery to the room of choice, assembly where needed and packaging taken away, so the experience matches what the customer paid for.
Two-person, room-of-choice delivery
Filter to partners with two-man delivery crews that carry the item to the room the customer chooses, rather than leaving a heavy box at the threshold for them to wrestle inside.
Assembly, positioning and removal
See partners that unpack, assemble or position the product and take the packaging, and often the old item, away, finishing the delivery instead of starting the customer's next chore.
How white glove delivery works
- 01
Describe the experience you want
Tell us your products and their size and weight, what the delivery should include, room of choice, assembly, positioning, removal, plus volume and the markets you ship to.
- 02
Compare shortlists
Partners are filtered to those with white-glove and two-man delivery coverage in your markets, then scored on fit for your products, service level and integrations.
- 03
Request an intro
Send a request with your product and service profile attached, so pricing reflects real two-person, room-of-choice delivery rather than a standard parcel drop.
- 01
Store and stage
Items are held and staged for white-glove despatch, protected for transit and prepared so the delivery crew has what they need for assembly or setup on arrival.
- 02
Book the slot
Delivery is scheduled with the customer for a chosen time window, because a white-glove delivery is an appointment, not a drop, and needs someone present.
- 03
Deliver and finish
The two-person crew carries the item to the room of choice, unpacks and assembles or positions it, checks it over, and takes away the packaging and any old item.
Get your premium deliveries finished right
Start from the directory, or publish a store profile and let the matching find a European partner offering the two-man, room-of-choice white-glove service your products deserve.
What is white glove delivery?
White glove delivery is a premium final-mile service that goes well beyond leaving a parcel at the door. It typically includes a booked delivery slot, a two-person crew, delivery to the customer's room of choice, unpacking, assembly or setup, positioning of the item, and removal of all packaging, often with collection of an old item as well. It is used for products where the delivery experience is part of the purchase or where the item is simply too large or heavy for a single courier to handle: furniture, mattresses, large appliances, premium electronics, fitness equipment and similar. Because it is an appointment rather than a drop, scheduling and communication with the customer are central, and the crews are trained to handle and finish the product with care. In fulfilment terms, white glove sits at the specialist end of final-mile delivery, layered on top of storage and dispatch.
Also called: two-man delivery, room of choice delivery, premium final-mile delivery
Delivery that goes past the doorstep
Why premium and heavy items need two-person, in-room delivery with assembly and packaging removal, not a drop and a photo.
For premium and heavy goods, the doorstep is not the finish line
For a lot of products, furniture, large appliances, high-value or delicate items, leaving a parcel on the doorstep is not a delivery, it is the start of a problem. The customer cannot move a heavy item alone, does not want to assemble it, and has nowhere to put the packaging. White-glove delivery closes that gap: two people bring the item into the room of choice, unpack it, assemble or position it, and take the packaging away. For premium brands it is also part of the product experience, the final, physical impression the customer is left with. A flawless item delivered badly still lands as a bad experience, which is exactly what white-glove exists to prevent.
The service is in the details, so check them
White-glove is a coordinated service, not just a bigger van, and its quality lives in the specifics: booked delivery slots the customer can plan around, two-person teams trained to handle goods carefully inside a home, assembly or installation where the product needs it, and packaging removal so nothing is left behind. Done well it turns delivery into a reason to buy from you again; done carelessly, a missed slot, a scuffed wall, an item left in the hallway, it does the opposite, on your most expensive orders. When choosing a European partner, ask exactly what their white-glove service includes and where they can offer it, because the promise and the delivered reality have to match on the products that matter most.
Common questions
What is white glove delivery?
A premium delivery service that includes a booked slot, two-person handling, delivery to the room of choice, unpacking, assembly or setup, and packaging removal, sometimes with old-item collection. It is used for heavy or premium products where a doorstep drop would be impractical or would undercut the experience the customer paid for.
When do I need white glove or two-man delivery?
When your products are too heavy or bulky for one courier to handle safely, or premium enough that the delivery experience matters to the brand, furniture, mattresses, large appliances, high-end electronics, fitness equipment. If a customer would struggle to get the item inside and set up alone, white glove is usually the right service.
How is white glove delivery priced?
It costs more than standard delivery because it uses two people, a booked slot and extra services like assembly and removal. Pricing reflects the product size and weight, the market, and exactly which services are included. Decide what the experience needs to include and price against that, since assembly and removal add time and cost.
Is it available across the EU?
Coverage varies by country, since white-glove and two-man networks are not uniform across Europe. A partner will tell you which markets they cover to this standard. Many brands concentrate white-glove delivery on their main markets and offer a lighter service elsewhere, so share your target markets when you request an intro.
Can the crew assemble the product and remove packaging?
That is the point of white glove: the crew unpacks, assembles or positions the item, checks it works, and takes the packaging, and often the old product, away. Confirm exactly which of these a partner includes, since the term is used loosely and the difference between room-of-choice drop and full assembly-and-removal is significant.
How do I find white glove partners in the directory?
Open the directory and use the White-glove delivery filter. Pick the services you need, two-person delivery, room of choice, assembly or installation, packaging removal or booked appointments, and only partners offering every service you selected stay in the list.
What should I ask a white glove delivery partner?
Ask whether deliveries are made by their own crews or by subcontractors in each country, how they handle stairs, lifts, long carries and city-centre access, how customers book their appointment, and what proof of delivery, condition reporting and damage escalation look like. Those details shape the customer experience far more than the headline rate.
Can a partner collect stock from my current warehouse?
Many can collect from another warehouse or 3PL, for example the central European hub where your stock already sits, while others will ask you to send stock into their own network first. Say where your stock is held when you request an intro, so quotes include the collection leg.